Terms of Service

1. Accounts

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for safeguarding your credentials. You must notify us promptly at the contact form at bobbuilt.io/contact of any suspected unauthorized access. Accounts are for the entity that signed up; sharing a single account across separate businesses is not permitted.

2. Subscription, fees, and billing

Fees are described in your order form or at checkout. Subscriptions renew automatically each billing period at the then-current rate unless cancelled at least one billing cycle in advance. Ad spend, call minutes, and AI usage are billed at cost or as quoted. Late amounts accrue interest at 1.5% per month or the maximum permitted by law. All fees are exclusive of taxes, which you are responsible for. Refunds are not provided for partial periods except where required by law.

3. Acceptable use

You agree not to misuse the Services. Without limiting the foregoing, you will not:

• Violate any applicable law, including TCPA, CAN-SPAM, state telemarketing rules, DNC requirements, and insurance regulations
• Upload or transmit content that is unlawful, fraudulent, defamatory, or infringing
• Send communications to recipients without a lawful basis or required consent
• Reverse engineer, decompile, scrape, or attempt to extract source code or training data from the Services
• Probe, scan, or test the vulnerability of the Services without prior written authorization
• Resell, sublicense, or use the Services to operate a competing product
• Use the Services to build or train a model that competes with Bobbuilt

4. Your data and license

You retain all rights in the data you submit to the Services (“Customer Data”). You grant Bobbuilt a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide and improve the Services and as permitted by the Data Processing Addendum. We may use aggregated and de-identified data derived from the Services for analytics and product improvement.

5. Third-party services and content

The Services may integrate with third-party products (e.g. CRMs, dialers, ad platforms, AI providers). Your use of those products is governed by their terms, and we are not responsible for them. You are responsible for the credentials and configurations you provide and for ensuring you have the right to share them with us.

6. Confidentiality

Each party agrees to protect the other party’s non-public information using at least the same care it uses to protect its own confidential information, and no less than a reasonable standard of care. Confidential Information does not include information that is or becomes publicly available without breach, was already known without obligation of confidentiality, or is independently developed.

7. Intellectual property

The Services, including all software, models, designs, logos, and documentation, are owned by Bobbuilt or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you. Feedback you provide may be used by us without restriction.

8. Warranties and disclaimers

We will provide the Services with commercially reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that they will produce any specific business outcome.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO BOBBUILT IN THE TWELVE MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR INFRINGEMENT OF INTELLECTUAL PROPERTY.

10. Indemnification

You will defend, indemnify, and hold harmless Bobbuilt and its affiliates from any third-party claim arising from your Customer Data, your violation of law, or your violation of these Terms. We will defend, indemnify, and hold you harmless from third-party claims alleging that the Services as provided by us and used in accordance with these Terms infringe a third party’s intellectual property right.

11. Termination

Either party may terminate these Terms for convenience on 30 days’ written notice, or immediately for material uncured breach after 30 days’ notice. We may suspend the Services immediately for security, abuse, or non-payment. Upon termination, your right to access the Services ends and we will, on request, make your Customer Data available for export for 30 days, after which we may delete it.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Each party agrees to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, for any dispute not subject to arbitration. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

13. Changes to these Terms

We may update these Terms from time to time. We will notify account administrators of material changes by email or in-product notice at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance.

14. Contact

Legal notices: the contact form at bobbuilt.io/contact. Postal: Bobbuilt, Inc., Attn: Legal, 1209 N Orange St, Wilmington, DE 19801, USA.