Resources
Help Center
Every Bobbuilt customer gets a dedicated success manager — not a chatbot, not a tier-1 ticket queue. Here’s how to reach us, and what to expect when you do.
Existing customers
- Message your success manager in your shared Slack or Teams channel
- Email the contact form at bobbuilt.io/contact for anything that needs a paper trail
- Use the in-app help widget for screenshots and screen recordings
- Page the on-call engineer for production-impacting issues via the link in your runbook
Response times
- P0 (production down for your agency): under 15 minutes, 24/7
- P1 (major feature broken, blocking revenue): under 1 business hour
- P2 (bug with workaround): same business day
- P3 (questions, feature requests): within 1 business day
Common questions
- Integrations — how to connect GoHighLevel, HubSpot, Twilio, Telnyx, and the major ad platforms
- Voice AI — calibrating the agent to your offer and writing prompts that convert
- Funnels — building quizzes, A/B testing variants, and wiring the calendar
- Reporting — interpreting CAC, attribution windows, and cost per issued policy
- Billing — invoices, payment methods, and usage breakdowns
Not a customer yet?
Book a call from the contact page and we’ll answer anything before you sign up — pricing, integrations, compliance, references, the whole list. We won’t put you in a drip sequence.
Status and incidents
Live platform status is on the Status page. For incident history and post-mortems affecting your account, ask your success manager — we share them on request.